The Service Tracking Application Set has applicability for Homeless/Public Assistance and Humanitarian/Disaster Relief, as well as other applications (e.g. corporate service tracking and even games). The main focus of this section is on Service Tracking for Homeless/Public Assistance and Humanitarian/Disaster Relief.

 

There are many different agencies and groups associated with providing public assistance (including clinics and hospitals). Services are not always well coordinated, and there is information that organizations/agencies need to share and coordinate, as well as efficiencies in paperwork and coverage by sharing information.  This includes applications, proof of eligibility, reporting, referrals, and improvements in overall support.

 

The Application is similar to supporting individuals in a “Guardian” or “Call Center” Role and provides the following capabilities:

 

• Having an Organization/Agency be the Primary Sponsor for the Individual (and be able to manage multiple individuals)

 

• Allow other authorized Organizations/Agencies to read certain data, add information to service logs, and send comments to the Primary Sponsor for review and possible incorporation into the individuals profile

 

• Allow Agencies to have data fields to track their requirements, plus customizable Services menus to help in tracking provided services

 

• Language Support (Native language Instructions and Menu of Services, plus translations for communicating with individuals) <Read more about Localization and Internationalization Services>

 

• Ability to send secure referrals to other agencies

 

• Role based Triggers/escalations (left or entered an area, needs assistance, hasn’t had contact in XX days, missed appointment, etc.)

 

• Tie-in to the Volunteer APP <read more about Volunteer APP> to support the use of volunteers

 

• Tie-in to the “At Risk” APP <read more about the “At Risk” APP> to set up special arrangements in case of a disaster or Outage

 

• Tie-in to the “Message and Information Board” APPs <read more about the “Message and Information Board” APPs> to aid in providing information and communications with individuals

 

• Role based Scheduling to schedule regular and volunteer staff, as well as outside referrals <read more about Role Based Scheduling>

 

• Sort on Services by “Type/Subtype”,  and/or “Organization/Agency”

 

• Generate automatic reports (by Individual, all services, and/or Organization/Agency) for services rendered (for accounting, reporting and/or other requirements/needs)

 

• Uses ID tags/bracelets/stickers to verify individuals

 

• Support for Training, Demo, and Operational Systems

 

The data tracked on the individual includes:

• General Information (from Identity and Information System)  <Read more about the Identity and Information System>

  • Name(s)

  • Description/picture

  • General Condition of the individual

  • Primary Contact/Sponsor

  • Other Administrators of the account

  • Emergency Contact

  • File renewal/review date

  • Special Instructions for working with the individual

 

• Agency Support (support authorized by different agencies)

 

• Any actions that are pending (supplying paperwork, etc.)

 

• Any required forms and receipts required for Services

 

• Notes about the individual (with ability for the Primary Contact to define privacy for certain comments and organizations)

 

• Optional (Resume/Work History)

 

• Services (including any that they may have missed)

  • Provided services (food, clothing assistance, transportation assistance, medical, dental, psychological, housing assistance, rent assistance, Transitional Housing, mortgage assistance, utility assistance, counseling,  job placement,  home visit, classes<and specific ones>, etc.)

  • Provided subservice (e.g. food for individual or more than one, type of class, type of counseling, etc.)

  • Any default or entered notes about the service

  • Agency/Provider and Time stamped

 

• Special Programs (elderly, vet, homeless, other special class) <ones they qualify for, ones they are in, and ones they have refused>