The system provides configurable components for a wide number of different types of Call Centers.

• “Formal” Call Centers

• “Community” Call Centers (Social Advocacy Groups, for hire Private Companies)

• “Virtual” Call Centers – One or more individuals part of an ad-hoc or formal group, typically working out of their home or various locations (or can be part of any Call Center for backup)

• “Specific Site” Call Centers – Typically for a small defined business or organization (retirement community, rehabilitation center, hospital, relief clinic, Doctor/RN Telemedicine, Disaster Recovery (separate Call Centers for Personal Services, Logistics, and Fundraising), etc.)

 

The System basically considers any individual or group of individuals that are doing active monitoring of multiple individuals. Any Call Center would benefit from some of the System features that are associated with it (either integrated into their system, or a Call Center System-in-a-Box.

 

With the System low-cost modular “plug and play” capability, it can provide new benefits for existing Call Centers, and provide simple deployable systems for a wide variety of other groups that can provide these services (Boutique Personal Service Companies, Social Advocacy Groups, Retirement Communities/Centers, Assisted Living Centers, Nursing Homes, Recovery Centers, Humanitarian Relief Centers, Disaster Recovery Operations, Large Clinics, Hospitals, etc.)

• The System can support a wide variety of individuals and groups  in many different Use-Cases regardless of where they do (or don’t) live

• The System incorporates a wide variety of with the new and emerging “plug and play” Medical, Security, and Control Devices and features, that can be easily transferred to and from any individual

• The System can setup scheduling and tracking of events

• The System provides additional Whole Healthcare and Personal Services

 

Scenarios

• An existing Call Center wants to expand into additional areas off support (Personal Services, Security, Medical, Environmental, and Personal Services)

• An existing Call Center wants to incorporate more accountability and ability to measure performance and identify areas for process improvement.

• A Social Advocacy Group wants to provide low cost Services to assist with “At Risk” populations that they are associated with. These could include security, medical, environmental, general well-being, assist with personal services, keep them safe, etc.) They would like to be able to leverage off volunteers and a simple Low cost “Plug and Play” system that provides remote support and maintenance. This can also be extended to Humanitarian Relief efforts half way around the World

• A Retirement  Community, Assisted Living Center,  Nursing Home, or a Large Clinic wants to add additional Medical/Security/Environmental  Monitoring, Scheduling, Audit, Escalation, “Electronic Fence”, Personal Services for their clients, and improve their facility operations

• A group of On-Call Telemedicine Doctors (as a private group, or as a shared resource across multiple institutions) want a way to quickly setup, use, and account for any provided support they provide.

• You are in charge of Disaster Recovery and Outage events and would like to be able to have a system in place that is preloaded with Role Based Scheduled tasks, Instructions, and Training to execute your plans. You also want to be able to quickly incorporate local and nationwide volunteers to help support the efforts in a number of different areas (personal support, logistics support, resource and donation support)

• You have an area or group of individuals that can afford (directly and/or Medical and Whole Health  insurance policies) would like to have all of their Medical/Security/Environmental  Monitoring, Scheduling, Audit, Escalation, “Electronic Fence”, and Personal Services handled by a single entity

 

This is also an opportunity for providing a number of additional features that may not be typical off current Call Centers.

• Opportunities for being a primary or backup Call Center for certain Social Advocacy Groups or Individual Facilities

• Combine Medical, Security, Control, and Personal Services into a single package

• Ability to supply Call Center Services, along with supplying Home and Facility Systems and Support

• System-in-a-Box Integration and/or Franchise Opportunities

• Creation of New Call Center Groups (Boutique Personal Service Companies, Social Advocacy Groups, Retirement Communities/Centers, Assisted Living Centers, Nursing Homes, Recovery Centers, Humanitarian Relief Sites, Disaster Recovery Operations, etc.)

 

Call Center Features

• The System is Object Oriented with Common Interfaces and Methods  allowing it’s features to be integrated into existing facilities and Information Systems, or part of a configurable low-cost cookie cutter deployment

• Automatic monitoring and analysis, allowing most interactions response interactions by Alerts, that can be sent to the Application, Txt, and/or Email for follow-up

• Support for “Brick and Mortar” and “Telecommuting”, including “on the fly” additions for individuals

• Support for the scheduling of single, reoccurring, and follow-up events

• Role Based Scheduling, within and outside (doctors, personal services, guardians, support staff, etc.) of the Center with acknowledgement, escalation, follow-up, accountability, and audit/process improvement to cover different shifts and pools off individuals within a  functional area

• Support for full audit of events for completion, accountability, and  analysis  of the event log for training and process improvements

• Configurable (medical, fitness, security, environmental, etc.) Alerts (email, txt) and escalations

• Can use expandable HIPAA Cloud Data (and processing)

• 3rd Party Device and System Support to remove IT and support requirements

• Modular “Plug and Play” and configured “System-in-a-Box” options to support incremental improvements and expansion

 

Note: Role Based scheduling is based on defining general roles, and then mapping shifts for those Roles to Individuals, These include the roles to perform the tasks as well as any escalations and follow-up, and it can automatically assign, reassign, and forward based on shift changes. . Sample roles could include, Shift_Supervisor, Doctor_On_Call, Device_Support, etc.

 

System Components:

• Smartphones, Tablets, and/or PCs with downloaded APPs  (and access to Cloud Data and Processing  through the APPs)

• System-in-a-Box Call Center (App or standalone system)

• Any desired Medical, Security,  Monitoring, and/or Control Devices

• Network Connection

• Any desired Redundancy (lighting, power, batteries, network, main control)

 

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