This page covers some off the currently envisioned Common Personal Services Interfaces, Methods and Applications supplied by the System. These are focused on Personal Services and are envisioned to leverage off on many existing personal services that exist today, plus new ones that support individuals.  They were initially envisioned for individuals confined to their homes, or had limited access outside of their home, but there is no reason others couldn’t use it.

 

Common “Personal Services” Interfaces and Methods can assist in the design, development, test, and long term support in many ways:

 

• For Developers of Service Applications

  • Reduces design, development, and testing by developers allowing them to focus on the unique features to their device 

  • Provides a large number of pretested features that can be easily added to their device

  • Provide interoperability with other portions system

  • Supports automated test,  training, and demos

  • Provides “common look and feel” across all of the devices compliant with the system for ease of use and support

 

• For Companies (or individuals) with Personal Services that want to use the System

  • Supports establishing agreements between the provider and the end-user

  • Defines and routes any required approvals

  • Special information/instructions about the end-user the Provider needs to know or do

  • Increased business volume to reduce charges and any minimums

  • Provides End-User,  Dispatch,  and Actual Service Provider Apps

  • Provides scheduling and acknowledgement (one time and regular )

  • Supports escalation when commitments are not met

  • Provides rating and advertising

  • Billing and Payment

  • Escalation to end-user guardian/assistance (is configured)

  • Supports feedback on visit (any identified end-user issues or escalations)

  • Supports multiple languages (visual and audio) to support better communication  and getting the service performed correctly

 

• For End-Users

  • One stop shopping for specialized Personal Services they may need

  • Trusted and reviewed venders

  • Contracted Services

  • Billing, Payment, Scheduling, and Approval Features

  • Audit of Services

  • Lifeline if there are issues

  • Potential of getting services without a minimum (e.g. home health companion less than 4 hour Minimum)

  • Supports multiple languages (visual and audio) to support better communication  and getting the service performed correctly

 

Some of the currently envisioned APPs include:

• End-user

• Dispatcher

• Service Provider

 

Some of the currently envisioned Common Interfaces and Methods include:

• Provider Selection

• Provider Information

• Contact Provider

• Special Instructions

• Provider Agreement

• Provider Approvals

• Service Ordering/Scheduling

• Approval Routing and Acknowledgement

• Dispatch/Provider Acknowledgement

• Billing

• Payment

• Escalation

 

Other Specialty Apps include

• Disaster and Outage “At Risk” App

• Postal App

• Message Board App

• Volunteer APP (Organizations and Individuals)

• Disaster Recovery/Outage APP

 

Sample Home Services

• Tech Support

• Transport (medical and standard)

• Cleaning

• Companion

• Food Delivery (groceries and meals)

• Therapies

• Prescription Delivery

• Nursing

• Security

• Emergency

• Verify Mail Pickup (USPS)

• Personal Services (nails, bathing, haircuts, etc.)

• Pet Services

• Pest Extermination Services

• Plumbing

• Painting

• Home repair

• Gardening

• Donations

• Carpet cleaning

 

Other Services

• Appointments

• Device service support

• Service contracts and remote support

• Insurance

• Billing, claims, and payments

• Call Center